Quality Associate Manager

Salary –Php 60,000- Php 70,000

Location: Eastwood, Quezon City

Work from Office

BPO Industry experience required

Shifting Schedule



  1. Bachelor’s Degree holder in any relevant field
  2. At least 6 years overall experience, preferably in a BPO environment
  3. At least 4 years Quality experience in a BPO environment
  4. At least 2 years people management experience
  5. Strong engagement, communication, presentation and inter-personal skills
  6. Should have good documentation skills – Word, Excel, PowerPoint & Visio
  7. Knowledge of Lean / Six Sigma will be an added advantage


Duties and Responsibilities:

  1. Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
  2. Act as a change agent and work closely with Operations to optimize customer value in multiple client engagements
  3. Liaise with the Process Heads and Clients to identify opportunity areas, then prepare and implement improvements
  4. Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
  5. Ensure internal and external Quality metrics are being met
  6. Problem solving and development of innovative solutions
  7. Assist special projects and perform other duties as assigned
  8. Drive ROI / Value Added approach

More Information

Apply for this job
Share this job
Company Information

The number 1 Job Portal in the Philippines. Find your first job today!



31F, Yuchengco Tower 1, RCBC Plaza, 6819 Ayala Ave, Makati City