Quality Associate Manager

Salary –Php 60,000- Php 70,000

Location: Eastwood, Quezon City

Work from Office

BPO Industry experience required

Shifting Schedule

 

Qualifications/Requirements:

  1. Bachelor’s Degree holder in any relevant field
  2. At least 6 years overall experience, preferably in a BPO environment
  3. At least 4 years Quality experience in a BPO environment
  4. At least 2 years people management experience
  5. Strong engagement, communication, presentation and inter-personal skills
  6. Should have good documentation skills – Word, Excel, PowerPoint & Visio
  7. Knowledge of Lean / Six Sigma will be an added advantage

 

Duties and Responsibilities:

  1. Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
  2. Act as a change agent and work closely with Operations to optimize customer value in multiple client engagements
  3. Liaise with the Process Heads and Clients to identify opportunity areas, then prepare and implement improvements
  4. Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
  5. Ensure internal and external Quality metrics are being met
  6. Problem solving and development of innovative solutions
  7. Assist special projects and perform other duties as assigned
  8. Drive ROI / Value Added approach

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