Client Management Officer/ Success Officer

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts,
• Ensure the timely and successful delivery of our solutions according to client needs and
  objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external
  stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet
  sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the other departments to be able to provide for client needs.
• Assist with challenging client requests or issue escalations as needed

Qualifications:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account
  Manager, Junior Account Manager, or relevant role
• BA/BS degree in Business Administration, Sales, or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders at all levels
  of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office
  (particularly MS Excel and PowerPoint)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining
  sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Must be Team-oriented, Dedicated, Accountable, Communicative, Adaptable, and has
  the mindset of ‘Keep Moving Forward’, and ‘No Limits’