Quality Associate Manager
Salary –Php 60,000- Php 70,000
Location: Eastwood, Quezon City
Work from Office
BPO Industry experience required
Shifting Schedule
Qualifications/Requirements:
- Bachelor’s Degree holder in any relevant field
- At least 6 years overall experience, preferably in a BPO environment
- At least 4 years Quality experience in a BPO environment
- At least 2 years people management experience
- Strong engagement, communication, presentation and inter-personal skills
- Should have good documentation skills – Word, Excel, PowerPoint & Visio
- Knowledge of Lean / Six Sigma will be an added advantage
Duties and Responsibilities:
- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
- Act as a change agent and work closely with Operations to optimize customer value in multiple client engagements
- Liaise with the Process Heads and Clients to identify opportunity areas, then prepare and implement improvements
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
- Ensure internal and external Quality metrics are being met
- Problem solving and development of innovative solutions
- Assist special projects and perform other duties as assigned
- Drive ROI / Value Added approach
More Information
- Salary Offer 60,000 - 70,000 PHP 60000-70000 Month
- Educational Attainment Bachelor's Degree
- Benefits Others
- # of Job Vacancies 1