Technical Support Rep.(I.T. Service Desk Analyst)

Technical Support Representative

  • I.T. Service Desk Analyst / IT Help Desk


Job Description:

  • Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and issues with computers. They also perform technical maintenance and installations and updates.



  • College Graduate(4YRS Course In Any Field)
  • Finished at least 2nd YR COLLEGE(Complete 4 Semester) / College Level / Associate Graduate / College UnderGrad.
  • Must Have At Least 1-2 Year(s) Experience in Technical Support Rep. / I.T. Service Desk(BPO Industry)
  • Must Have Familiar in Ticketing Tool / Networking and Active Directory


Duties and Responsibilities

  • Consistently make a good first impression when calling leads
  • Meet company expectations for excellent customer service
  • Provide information regarding product/service in an engaging manner
  • Answer all customer questions honestly and accurately
  • Process orders quickly and accurately
  • Maintain a friendly, professional tone at all times



  • P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
  • P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
  • Salary Up To 45k!!!



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Company Information


31F, Yuchengco Tower 1, RCBC Plaza, 6819 Ayala Ave, Makati City