Technical Support Engineer

· Maintains and ensures the Access point, NAS, Internet, email and telephone connection availability and firewall management for In-house and Branch Offices.

· Research, diagnose, troubleshoot and identify solutions to resolve I.T product issues.

· Maintain and configured all workstation systems by hardening and disabling access to unnecessary input/output and system peripherals.

· Maintain Endpoint security and server maintenance.

· Provide prompt and accurate feedback to customers via phone, e-mail, and remote or in person.

· Working with customers/employees to identify computer problems and advising solutions.

· Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

· Ensure proper reporting and closure of all issues.

· Conduct Pre and Post Product support for different software and hardware (Installation, Assembly, Troubleshooting etc.)  For In-house, Branch office and customers.

· Represent the company during events like seminars and trainings for different software and hardware partners.

· Provide knowledgeable technical demonstration and training regarding focus products and conduct Basic and Advanced Configuration.

Other tasks that may be assigned from time to time.