Operations Trainer | Ortigas Pasig | Up to 20K!

JOB QUALIFICATIONS:

– Bachelor’s degree in Business Administration, Finance, or related field (or equivalent work experience).
– Proven experience in tele collections, customer service, or related operational roles.
– Previous experience in training and development, preferably in a financial services or collections environment.
– Strong knowledge of collections strategies, customer service principles, and operational processes.
– Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
– Demonstrated ability to design, deliver, and evaluate training programs.
– Analytical mindset with the ability to interpret data and identify performance trends.
– Detail-oriented with strong organizational and time management skills.
– Proficiency in Microsoft Office applications and learning management systems.
– Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:
– Certification in training and development (e.g., Certified Professional in Learning and Performance – CPLP).
– Experience with telephony systems and call center technologies.
– Familiarity with regulatory requirements and compliance standards in the financial services industry.