Customer Support Representative – ghsceb

Full Job Description

Due to Covid-19, we only conduct phone and online interviews. Onsite or walk-in applications are prohibited until further notice.

Minimum Requirements:

• At least High School Grad or SHS Grad
• Fresh Grads are welcome
• No CCE is needed
• With or Without Call Center Experience is welcome

Responsibilities:

• Providing day-to-day customer service support to customers needs based on client account services or products
• May handle assistance through phone, chat or email
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions
• Ensuring quality support and customer satisfaction