Customer Support – Earn up to 18k Salary – Work in Bacolod

Job Description: We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with their inquiries, resolving problems, and providing exceptional service. Your responsibilities will include:

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Providing accurate information about our products/services and resolving customer issues.
• Escalating complex issues to the appropriate department for resolution.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a high level of product knowledge to effectively address customer concerns.
• Collaborating with team members to improve customer satisfaction and enhance the customer experience.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed under pressure.
• Previous experience in customer service or a related field is preferred but not required.
• Familiarity with CRM systems and practices.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new tools and technologies.
• High school diploma or equivalent; college degree is a plus.
• No BPO experience needed