Customer Service Representative

We are looking to hire a new Customer Satisfaction Representative to help us accelerate our growth and increase our client database. Preferably with the skills and qualifications below and a roll up your sleeves attitude!

Job Responsibilities:

• Answering/making calls to clients to learn about and address their needs, complaints, or other issues
• Responding efficiently and accurately to callers and providing solutions
• Building lasting relationships with clients and other employees
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that may better suit client needs
• Adhering to all company policies and procedures
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.

Skills and Qualifications:

• At least 2 year(s) of working experience in the related field is required for this position
• Sales experience/background is a plus
• Knowledge of principles and processes for providing good customer service, product marketing and promotion
• Good Probing; Analytical Skills – giving full attention to what the customer is saying
• Very Good English Communication and Interaction Skills
• Service Orientation – Proactively look for ways to help people. Ability to be polite, have the confidence and use diplomacy in difficult situations
• Able to set priorities and multi-task
• Detail oriented and Customer-focused
• Excellent communication skills both written and oral