General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks, Duties and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both over the phone and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- Preferably completed 2 years in College with 6 months CCE/CSE.
- If College Graduate with or without CCE/CSE.
- proficient in relevant computer applications
- required basic english
- good data entry and typing skills
Summary of role requirements:
- Looking for candidates available to work on weekdays, Saturdays and Sundays
- No experience required for this role
- Working rights required for this role
More Information
- Salary Offer 14,000 - 16,000 PHP 14000-16000 Month
- Educational Attainment Associate's Degree
- Benefits 13th month pay, Health Insurance (HMO)
- # of Job Vacancies 10 - 50
Email Me Jobs Like These