Collections Coordinator

Job Description :

• Perform collection activities to reduce outstanding balance of merchants;
• Perform monthly billing activities
• Ensure timeliness and accuracy of billing/invoices
• Handle client questions or complaints
• Reconcile disputes raised by the clients
• Requests necessary documentation based on dispute reconciliation such as credit notes
• Perform coordination with internal stakeholders regarding billing concerns/issues.
• Perform Payment reconciliation.
• Maintaining good customer relations.
• Timely payment collection to reduce outstanding receivables.
• Reduction of bad debt and write-offs
• Perform coordination with internal stakeholders regarding billing concern.
• Send collection follow-ups via call or email.
• Negotiating and Persuading Skills

Job Qualifications:

• At least 6 months of experience in billing
• Graduate of any business course
• Has good oral and written communication skills
• Confident in negotiating and persuading
• Working knowledge of MS Office and Databases