BPO Team Leader – Earn up to 40K Salary

Qualifications:

· Must be at least High School Graduate

· 1-year experience as a Team Leader in a BPO set up preferably handling a Telco Account

· Excellent communication skills

· Strong coaching skills & people management skills

· Must be willing to work onsite in Pasay, Makati, Quezon City, Ilocos Norte

Essential Duties & Responsibilities:

· Hire the right people, effectively set expectations, identify behaviors, and coach employees to be outstanding performers.

· Identify and reinforce positive behaviors through formal and informal rewards and recognition.

· Execute corporate, regional, and local business imperatives to optimize team results.

· Encourage and develop teamwork among others and themselves.

· Responsible for delivery of customer satisfaction, business results, and employee satisfaction in order to ensure achievement of the scorecard and client goals.

· Comply with and ensure compliance with local, state, and federal regulations and laws governing business operations, as well as, corporate and client policies, procedures, and guidelines.

· Effectively communicate corporate and business expectations to all team members.

· Responsible for leading a team of up to 20 employees