Bilingual (Mandarin) | Earn up to 100k – Work in Quezon City

REQUIREMENTS

• At least 2 years in college w/o back subjects, Associate Degree, Bachelor’s Degree
• Minimum 2-year(s) customer service support experience (voice, email, or chat),
• working with direct consumers, preferably in a B2C environment.
• Good in Translating from English to Mandarin or Mandarin to English without variation.
• Willing to work onsite in Bridgetowne, Quezon City
• Willing to work on shifting schedule.
• Priority will be local citizen

RESPONSIBILITIES:

• Respond to inbound calls, emails, and chat messages of customers in both Mandarin and English languages
• Resolve customers’ issues in an empathic and professional manner
• Process customer requests in a timely manner and monitors the progress of new applications or issues
• Comply with the company’s procedures and policies in performing your function