ACCOUNT MANAGER

Work cross functionally within the company to communicate with all stakeholders in customers’ success

Create and maintain relationships with customers to better understand and achieve their needs

Make visits to our customers to identify opportunities for growth within our platform

Manage all reporting about the health of customers’ accounts

Communicating with clients to ensure that all of their needs are understood and addressed

Building strong client relationships to maintain old business and acquire new customers

Collaborating with various internal departments to ensure that they fulfill all customer requests

Resolving complaints and keeping track of all processes that pertain to the client’s desires

Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience

Collecting and analyzing data concerning consumer behavior to understand changing needs