Customer Service Representative

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both over the phone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Education and Experience

• Completed at least 2nd Year College must have 1 year or preferably with 2 years BPO experience WITH ESCALATION & RETENTION EXPERIENCE
• proficient in relevant computer applications
• required basic english
• good data entry and typing skills

Summary of role requirements:

• Looking for candidates available to work on weekdays, Saturdays and Sundays
• 1 year of relevant work experience required for this role
• Working rights required for this role